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FAQ

1. How to Place Order by yourself.
Just follow a few quick steps given below:
Go to www.sendrakhistoindia.com
Go through the various products available on our site and their specifications.
Once you’ve selected the product you’re looking for, you may click on "Buy Now" button ,(right hand side of the page).Select the quantity you would like to purchase.
Enter the promotional/discount code (if any) in "Apply Coupon Code section" and click "Apply"
Click on Proceed to Check out.
You may be asked to login if registered; you can register your account with us without any hassles or you may also opt to check out as a Guest.
Enter the Shipping and Billing details.
Click on Proceed to Pay.
Choose your mode of payment Paypal to pay for the amount.
Once the order is placed, you’ll also be sent a notification e-mail with the order details and the estimated shipment date.

2. What are the different modes of payment?
We offers you multiple payment methods. Whatever your online mode of payment is, you can be assured that our trusted Payment Gateway partners use secure encryption technology to keep your transaction details confidential at all times.
Credit card, Debit Card, Net banking, Payumoney for Indian Customers.
2Checkout, credit card and debit card, American Express, JCB, Discover, Diners Club for Outside India Customers

3. How do I check the current status of my order?
It’s very simple. Just float your cursor on "Home Page" link on the left hand side of page, You will get Track Your Order Field, Just enter your tracking id and you will get the results.

4. Are there any hidden costs (Octroi or Sales Tax) on purchase?
No. There are zero hidden charges when you make a purchase on sendrakhistoindia.com. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

5. Does IndiaGiftStore.com offer Warranty / Guarantee on all products?
Most branded products come with the manufacturer’s warranty, which can be claimed from any authorized service center in your locality. However, there are certain products which may not offer after sale services in your area, in that case, please contact our Customer Service team. They’ll review the nature of the complaint and provide you with the best possible resolution.

6. How to apply Promo Code on an order?
Go to www.indiagiftstore.com and select the items you want to purchase. Before going to checkout, you will get an option to enter cupon code, just enter the coupon code and click on Apply, the discount will reflect on the same page.

7. How do I cancel my order?
If you wish to cancel an order, please contact our Customer Support team help@indiagiftstore.com and let us know the reason for it.
Our Subject Matter Experts will review the reason for your cancellation request and try to resolve the objective if possible.
If you still do not wish to continue with your order, we’ll cancel it without any further delay.

Once the order is cancelled, a confirmation email will be sent to your registered E-mail Id.

8. What does India Gift Store offer?
Indian Gifts Portal makes it possible for you to send gifts to your dear ones residing in India. Through this service, you can order from the choicest gift items shown on the site while making the payment online. The gift will be delivered at an approximate time and address given by you, according to your specifications.

9. Can I phone or fax my order? 
No, orders are accepted only online after securing your payment through the credit card information submitted by you. 

10. Does Indian Gift Store use SSL encryption? 
Yes. Our shopping-cart software runs in Secure Mode on the customer's browser, using SSL (Secure Sockets Layer) to encrypt sensitive data such as credit card numbers. 

While selecting products and adding them to the Shopping Cart, the customer is in Non-Secure Mode. After he/she presses the Pay-Now button, we switch to Secure Mode in order to collect the billing and shipping information. 

All modern Web browsers support the SSL standard. 

11. How do I feel sure that you have correctly registered the order placed? 
After you have placed the order, you will get an e-mail confirming each order registered with us. Please check your e-mail and if you want any correction, you are requested to get in touch with us. 

Additionally, you can check the order information on the web.

12. Are the items shipped as per the display on webpage? 
Gift Box, Sweet Box images shown are indicative.These are sourced from the best locations as per place of delivery and are hand delivered. Other Gifts shall be as per their descriptions mentioned with the image. Incase of non availability of the product, same brand other competitive product will be sent with notice.

13.From where are the items bought? 
The gifts at India Gifts Store are sourced from exclusive regional manufacturers of handicrafts and other products in India through strategic linkages. This arrangement enables our visitors to select from the choicest range of products made exclusively in India and not available anywhere in the world, right from their desktops. 

14. How much time do you take to deliver after the payment has been made? 
We shall deliver your gift within 3-12 working days of securing your payment or on the approximate delivery date mentioned by you in the order form, whichever is later. 

15. What is the mode of delivery? 
Gifts sent through renowned courier services. 

16.How do I know that my gift has been shipped? 
Confirmation through e-mail shall be sent to you after your gift has been shipped. You may also track your order status online by entering tracking number on the left hand side of the Home Page.

17. Can I send some message with the gift? 
Yes, you can send your message with the gift. Just type in your message in 'Comment Box at the checout process under shipping and payment method' box while making the payment online. Your message will be delivered along with the gift.

18. Can I have the gift delivered on a particular date?
Gifts sent through courier will be delivered as per their mentioned transit time , If order is received much in advance for courier gifts then we do ship them accordingly so they are delivered near or on the same particular day. Though you can email us specific date to ship the gift at the destination.

19. Where all can India Gift Store  deliver gifts? 
We can deliver gifts to all the major cities and small towns in India. You may place orders from anywhere in the world 

20. My order is shown to be in ' Processing' state. What does it mean? 
Your order passes through following states before it finally enters the 'Dispatched 'state:
a) Processing: This is the default status for your order and it comes as soon as order is placed. 
b) Shipped: Your order has been successfully shipped from our end; or
c) Cancelled: Your order could not be approved by our payment gateway or we are not in a position to deliver the goods due to some constraints.

21. Do you deliver to locations outside India? 
Yes, we do deliver gifts outside india but on extra shipping charges and eatables are not sent outside india.  

22. How do I contact you regarding my order? 
You can send a mail to our Customer Service Group at help@indiagiftstore.com or you can also call us on our USA number 425-998-2507 or our Indian Number: 937-528-5220 and we will only be glad to help you. 

23. What is Wishlist? 
The product that you wish to add to the cart, can be the one marked as sold out. Or you may like to have a personalised wish, for a product / category not present on the portal. You will be informed by mail when the product is available on the portal.

24. How to register a complaint related to non-delivery of partial-order? 
All complaints regarding the non-delivery of the partial order or any other similar issues regarding the delivered products should be registered with us within 10 days of the delivery date. 90% of our orders are delivered together in one shipment but 10% are delivered from different logistic locations which could lead to multiple deliveries at different times. In case of any queries, you may contact us at help@indiagiftstore.com.

25. My transaction could not be completed but my account has been debited?
In case of a unsuccessful transaction where your account has been debited, in that case please call us for the order confirmation and if the order was not confirmed then you have to enquire your bank about the same, in many cases bank debit the amount but it credit the same amount after few days after complete verification.

26. The order has not been delivered on time?
Gifts sent through courier are delivered as per the transit time mentioned. 

27. Unable to track order/Status not updated
In such a situation, you may contact us at help@indiagiftstore.com with your mail order number. We will immediately update you regarding your order details.

28. Product received damaged/defective/different than the one ordered?
Please write to us at help@indiagiftstore.com with your order details and we shall resolve the issue at earliest.

29. Will there be free shipping in India?
Yes. There will be free shipping in India

30. Which courier companies we are partnered with.
We are partnered with Blue Dart, DTDC and India Post, our first preference will be given to blue dart and dtdc, if some destinations are not covered by them then the gifts will be sent through india post (Speed Post) service.